Bitdefender is an antivirus which is used to scan virus or malware present in the device. The error in the Bitdefender antivirus occurs due to Spybot’s corrupted file. The error which occurs in the antivirus says: A Problem Has Occurred in Bitdefender Threat Scanner. A file containing error information has been created at c:\Windows\temp\BitDefender Threat Scanner.dmp. You are strongly encouraged to send the file to the developers of the application for further investigation of the error.
But instead of waiting for messages of the developers and then taking additional actions, here is the solution at one go. There are in total three different methods that you can try to get rid of this error. The detailed information of each method is given below. (Do follow every step carefully)
Method #1 Run the Patch
This method is a fundamental and comfortable one. This method works only if the problem is not that complex.
Step 1: First, check the version of the Operating System (OS) in your device.
Step 2: To check the version, press Win + R, and a run box will open immediately, then type winver and press Enter.
Step 4: Now, according to the operating system’s architecture, which your device has, download and run the fixed patch. There are two different types of patches available:
Step 5: So if you have a 32-bit operating system then Click Here.
Step 6: and if you have 64bit operating system then Click Here.
(Run the patch accordingly)
Try every step given above, carefully. If it doesn’t work, later try method 2.
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Method #2 Repair Corrupt Files
Detailed information of each step is given, as this method might look complicated. Read and understand every step and then apply it practically.
Step 1: To start with this method, open your device’s File Explorer.
Step 2: Now select this PC for Windows 10 and my computer for Windows 7.
Step 3: Now type C:\Program files(x86)\Spybot-search &destroy 2 in the address bar above.
Step 4: Search (locate) the file named dll. In case you are not able to find the file, then you can visit here to download it.
Step 5: Locate the downloaded file.
Step 6: After locating, right-click on the file and select ‘copy.’
Step 7: Now go back to Spybot – search and destroy two folders by repeating ‘c.’
Step 8: Next, right-click on this folder and select paste.
Step 9: If you already have a DLL file, then you need to check the size of the data.
Step 10: To do so, right-click on the file and select properties.
Step 11: Check whether the size of the file is. If it’s not, then you can click here to download the 32KB DLL file.
Step 12: Now repeat the steps from to h.’ and after you click to paste, select replace the file in the destination.
As this method (2) might look complicated, try every step carefully. If this also doesn’t work, then without any doubt, jump to the last method, which will surely fix the A Problem Has Occurred in Bitdefender Threat Scanner error.
Method #3 Delete and Reinstall
This method is a preferable one, as uninstalling the software removes the problem related to it. And installing it back gives you a fresh new software without any errors. If above-given methods don’t work, then straight on the jump to this method. To uninstall and reinstall the software, follow the procedure given below –
Step 1: First, right-click on the start menu.
Step 2: Then, select apps and features from the list.
Step 3: Now, you’ll find the Bitdefender app on the right side of the panel and Double click on the app.
Step 4: Click on uninstall and follow the prompts to uninstall the software entirely.
Step 5: Now go to google and download the software once again from its official website.
After this, check whether the A Problem Has Occurred in Bitdefender Threat Scanner error still appears.
Detailed information on every step is provided so that you don’t miss out on anything. First, two methods are provided so that there is no need for uninstalling the software. As after uninstalling, installing the software all over again becomes a task if you don’t have a proper internet connection.
Bitdefender antivirus is one of the preferred antiviruses. But if the problem is occurring again and again, then try using another antivirus which is compatible to your device.